Frequently Asked Questions
Everything you need to know about your experience with THE MINTED PROJECT.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops or intimate apparel may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
Are your collections sustainable?
At THE MINTED PROJECT, we prioritize ethical manufacturing and small-batch production to reduce waste. We are committed to increasing our use of organic and recycled materials with every new collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.